Privacy Policy

The latest revision of this privacy statement reflects the recent changes in the context of the European Personal Data Protection Law"GDPR"

Arbaro Srl , with registered office in Milan, via Arquà 7, VAT number, is responsible for the processing of the personal data we collect.

When you log in, browse, sign up and shop on our site (including when you submit your personal information through the data entry fields on the site) we collect the following from you:

Information provided:

Contact Information: We receive and store any information you enter on our site. Our site uses forms and emails to collect personal information including name, address, telephone number, email address so that you can place orders, request information, get support and use our services.
Payments and billing information: at the time of purchase, we request personal information, billing address, personal, public or tax identification number or other information, including relevant documents, in order to comply with what are the tax laws of our country .
Data relating to online payments: at the time of payment, data is collected by third parties, such as the Braintree platform and Paypal. They are subsequently requested by us only in the case of withdrawals and/or refunds requested by the user.
Surveys: We may, request opinions and ask you to provide us with information about your experience and feedback on our sales services and/or products purchased. The information requested may include personal contact information such as name, email, address, telephone number, etc. Participation is entirely voluntary and you can decide whether or not to disclose any information.

Information we receive from your use of our services or from third parties:

Automated Information: When you visit our website, we receive and collect information which, under certain circumstances, constitutes personal information and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream of data.
Website Analysis Tools: we use third-party analysis services to collect information on the use of this Website, such as the number of visits, the pages visited, the popularity of certain content. Analysis tools use tracking technologies (such as cookies) to recognize your device and collect information about you. They collect information such as the pages you visit and how long you spend on these pages, the IP address assigned to you, which operating system and web browser you use, information on the device used to access our Site.
Information Logs: When you visit the site, view the content we provide, use our services, ask us a question, request assistance, send us an email, we automatically collect and store certain information in log files. These include your IP address, URL, referring URL, exit URL, browser software, operating system, date/time, type of requests to our site and error responses returned from our Site or our services.
Other information - we also receive and store any information provided on our site, tickets, any complaints, email, telephone or any other type of communication with our team.

How we use the information provided:

We collect, store and use the information provided for the following reasons:

Contact information: to contact you about the progress of the orders, any changes to them; we use email, telephone and/or text messages.
Payments and billing information: We need your contact details, including to issue invoices and to fulfill our legal obligations for tax calculations.
Surveys and feedback: Any responses to surveys and requests for opinions are stored separately from your personal data and we anonymize or pseudonymise the data collected, which can be used to ascertain the use of certain aspects of our Site and services and market research. However, neither the anonymized data nor the pseudonymised data allow you to be personally identified without the use of additional information which is stored separately, and are subject to technical and organizational measures to ensure that none of the data is directly attributed to you.

Information we receive from your use of our services:

We collect, store and use the information we receive from your use of our services for the following reasons:

Automated Information: To diagnose problems with our servers, to administer our site and services. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our site and systems.
Analysis tools: to improve the services on our Site.
Information Logs: To diagnose problems, administer our site, and troubleshoot.
Other information: to maintain your account, information on purchased products and related previous orders, to have an accurate record of any requests in the event of a dispute and to identify certain characteristics that could help us to optimize and improve our products and services.

Purpose of data processing:

When you access our site, we need to collect, use and process your information, as set out in this policy. We strive to collect only the minimum personal data we need. We aim for full transparency on how we use your information to comply with legal or other purposes and to respect your privacy; we make sure that we only use your information for the purposes for which you have given us permission.

Sales contract: the use of your information is necessary to allow the sale of our products.
Consent: We rely on your consent in order to use your personal data to send you marketing information (such as our newsletters and promotional offers), via email, SMS, or telephone. Your consent is of great importance to us. For this reason we will make sure that your consent is specific, free, informed and unequivocally attributable to you. You can withdraw your consent at any time by unsubscribing from our site, by sending us an email.

Cookies, pixels:

Cookies are used on our website to offer users a better service and experience. This document describes the categories of cookies we use, their purpose and how to change your preferences.

What are cookies?

Cookies are small data files stored by the browser on the computer or device to then be re-transmitted to the same sites during navigation or on the next visit in order to improve the navigation of the site or to understand its use by collecting anonymous information that will be analyzed only in aggregate form.

Below are the types of cookies used on our website.

Technical cookies

These are cookies that allow the user an easy use of the site and an easier retrieval of information, simplifying the connection and data transmission between user and site. In particular we use:

temporary and permanent navigation or session cookies:they guarantee the normal navigation and use of the website allowing, for example, to save information relating to navigation or to store data to keep the browsing session active.
third-party analytical cookies (Google Analytics) to collect information on the use of our site. These cookies, similar to technical cookies, are treated in aggregate form to monitor the most visited areas of the site, improve the contents of the site, facilitate their use by the user and monitor the correct functioning of the site.

Navigation cookies

These are cookies that contain customer preferences in order to improve the user experience of the portal. In these cookies, the origin of the customer (eg google), the pages visited, the temporary content of the cart are stored (to allow you not to lose the content of the basket between one session and another).

Third party cookies

When a user uses our website, some cookies that are not controlled by us may be stored. This happens, for example, if the user visits a page that contains content from a third party website. Consequently, the user will receive cookies from these third party services. Cookies do not contain personal information, unless the user is logged in to the account. For example, third-party cookies could originate from:

YouTube, Twitter or Facebook
Google Maps

We do not control the storage or access to these cookies. For more information on the use of cookies by third parties, consult the privacy and cookie policy of the services in question.

How to change your cookie settings

Most browsers allow you to delete cookies from your device, block the acceptance of cookies or receive a warning before a cookie is stored.

However, if the user blocks or deletes a cookie, essential site services, such as the electronic shopping cart, log-in, and the portal user area, may not work. In this way the functionality of the site will be extremely limited.

How we share your personal information:

With your explicit consent or through your indication, we may share and disclose, with third parties, the data for which you have given us such permission. However, we will not sell, rent, share or otherwise disclose personal information for commercial purposes or in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to inform you about when and what information may be sent to third parties and you can choose whether or not to share it.

Security measures:

We maintain physical, electronic and procedural guarantees in relation to the collection, storage and disclosure of information relating to the personal identification of customers. Our security procedures require us, in some cases, to request proof of identity before disclosing your personal data.
While we take all these measures to maintain the security of your personal information, please note that no transmission over the Internet can be guaranteed to be secure. As a result, please note that we cannot fully guarantee the security of any personal information you transfer to us over the Internet.

Retention periods:

Information collected on our website will only be kept for as long as necessary to fulfill the purpose for which it was collected.

Your rights:

receive confirmation as to whether your personal data has been processed or not;
request further details on how we process your personal data;
request a copy of the data concerning you;
withdraw your consent to the use of your personal information;
raise any valid objection to the processing of your personal data;
request to update or delete your personal data held;
restrict the way we process your personal data;